Alanna Howard
FPO,AP
Summary
Achieved a dynamic work atmosphere by seeking out and completing new tasks with enthusiasm. Implemented effective communication and organizational strategies to enhance operational efficiency. Maintained a dependable work ethic and adaptability, thriving in fast-paced environments. Enhanced guest experiences through exemplary service, efficient food preparation, and a friendly restaurant ambiance. Fostered guest relationships by utilizing professional language and promoting engaging conversations.
Overview
5
5
years of professional experience
Work History
Server
Copper Blue
Milford, OH
04.2025 - 05.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Consistently ranked among the top-performing servers based on guest satisfaction and positive customer feedback.
- Built strong relationships with guests, resulting in repeat customers and increased sales.
- Maintained extensive menu knowledge to provide recommendations and upsell food and beverage items.
- Managed multiple tables efficiently while ensuring accuracy and attention to detail.
- Collaborated with kitchen staff and management to provide seamless dining experiences.
- Handled cash, credit card transactions, and end-of-shift balancing responsibilities.
- Trained and assisted new team members on service standards and restaurant procedures.
Beauty Advisor
Sally's Beauty Supply
Cincinnati, OH
06.2025 - 01.2026
- Opened and closed the store independently, ensuring all operational, security, and cash-handling procedures were completed accurately.
- Trained and mentored new team members on daily store operations, customer service standards, cashier procedures, and opening/closing responsibilities.
- Managed cash operations, including register transactions, cash balancing, deposits, and reconciliation of daily sales.
- Provided exceptional customer service by consulting with customers on hair color selection, hair care products, and beauty solutions to support healthy hair outcomes.
- Assisted customers in identifying products best suited to their individual hair care and beauty needs.
- Collaborated with coworkers and management to maintain store organization, merchandising standards, inventory accuracy, and overall store presentation.
- Communicated effectively with management regarding store performance, workflow efficiency, and opportunities to improve productivity.
- Supported achievement of sales goals through product recommendations, customer education, and relationship-building.
- Maintained a clean, organized, and welcoming shopping environment while adhering to company policies and procedures.
Server
Country inn
Withamsville, OHIO
05.2024 - 04.2025
- Guided younger staff members in handling difficult situations with customers.
- Collaborated with management concerning work rush and areas in need of attention.
- Ran food and beverages to tables, interacting to make guests feel welcome and comfortable.
- Remained professional under pressure during peak business hours.
- Collaborated with other staff members to ensure a fast and efficient workflow.
- Assisted servers and bartenders with orders and refills on drinks.
- Utilizing my time management skills to make sure that all tasks were completed before end of shift.
- Showed excellent communication skills while taking orders, delivering food, and addressing the customer complaints.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
TEAM MEMBER
Olive Garden
Cincinnati, OH
02.2021 - 04.2024
- Ability to work in fast-paced environments
- Capable of multitasking
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Excellent customer service
- Handling cash and credit/debit transactions for guests
- Quick-calm thinking
- Proficient use with POS systems
- Efficient with food handling and delivery
- Maintained knowledge of company policies and procedures to promote productivity and safety.
- Guaranteed quality food in a timely manner
- Followed safety and sanitation guidelines while also maintaining an organised and clean work space
- Able to grasp recipes easily and cook specific modifications for guests
- Instructed training material for new employees
- Trained new hourly team members
- Teach by the book in a timely manner
- Received several recognitions for certified trainer and excellent customer service pins
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
Education
HIGH SCHOOL DIPLOMA -
Turpin High School
Cincinnati, OH05.2023
Skills
- Kitchen Experience
- Food Production
- Leadership
- High volume dining
- Writing skills
- Sales
- Food sales and promotion
- Strong work ethic
- Food Handling
- Hospitality service expertise
- Phone etiquette
- Time management
- Typing
- Service prioritization
- Cash handling
References
References available upon request
PERSONAL INFORMATION
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Beauty Advisor
Sally's Beauty Supply
06.2025 - 01.2026
Server
Copper Blue
04.2025 - 05.2026
Server
Country inn
05.2024 - 04.2025
TEAM MEMBER
Olive Garden
02.2021 - 04.2024
HIGH SCHOOL DIPLOMA -
Turpin High School