Akira Matsumoto

• Developed and executed partnership strategy and boosted business from newly recruited and existing partners.
• Resolved multiple partner issues quickly to boost clients' satisfaction and improve retention.
• Coordinated sales activities with partners and resellers to identify and close new business.
• Gathered information on competitor activities and market trends to enhance strategic decision-making.

Top Achievements:

• Achieved 250% year-on-year sales.
• Enabled Partners and accelerated in-direct sales. Onboarded 3 new VIP partners whilst retaining 3 existing partners.
• Resolved problems with high-profile partners and customers to maintain relationships and increase
  

• Accelerate Business model transformation into SaaS provider from WordPress Agency
• Refine SaaS Service profile and Delivery model
• Revamp Local and Regional business
• Train and Support Regional BD Managers

Top Achievements:

• Used critical thinking to break down problems and challenge, evaluated solutions and led and accelerated service refinement of SaaS product.
• Developed and executed Local and Regional partnership strategy.
• Recruited 3 top WordPress Agencies in Japan as Delivery Partner.
• Retained Top 3 local customers.

Result:

• Establish Presence in DXP/CMS SaaS market in Japan and Region.
• Initiated Creation of "Product Management" and “Delivery Management” functionality responsible for overall customer experience and satisfaction..
• Redefined “Support” principle and initiated and supported Deployment of "Support Model"
• Redefined Scope and Coverage of “Upgrade” and implemented New Structure for Local customers.
• Initiated and executed Partner Enable program.
• Resolved problems, improved operations and provided exceptional service

• Took full responsibility for Business Development and Customer Satisfaction.
• Committed to New customer acquisition, retention and organic growth.
• Managed Local operations as Part of Regional Leadership Team

Top Achievements:

• Represented company at conferences and seminars to boost outreach.
• Improved hiring process and drastically improved retention of local hired.
• Designed and executed Brand new Sales and Marketing strategy focused on GTM with Partner, Partnership, Customer retention and protection.
• Deeply involved in projects to identify opportunities for Operational Improvement.

Result:

• Improved relationships with Partners and started joint activities - Partners including GTM partners, Technology and Service providers, Digital Agencies and Consultants.
• Closed Work-in-progress opportunity stalled for almost one and half years and kick-started Project in 3 months.
• Outpaced Growth of Headquarters (YoY 150%+), and Margin rate broke Records.
• Run End-to-end sales cycle and Acquired multiple deals, including 4 New multi-million contracts with new Enterprise logos.

• Championed for all aspects of sales and customer development, including Partner recruitment.
• Represented company at conferences and seminars to boost outreach.

Top Achievements:

• Revamped business by earning 80%+ of regional business (volume base) in 2017.
• Implemented Accurate pipeline management and improved Predictability and Accuracy of Forecast and Pipeline.
• Build deeper penetration/relationship with leading Law firms (US and Japan) and accelerate joint account development.
• Developed multiple partnerships with Major Law firms in Japan, HK, Singapore and US.

Results:

• Devised SWOT analysis to create and execute Strategy based business approach.
• Earned Largest deals for Region in 2017 (2M USD/year) and 2018 (3.4M USD/year).

(VCE, JV of Cisco, EMC and VMware and became Part of EMC Japan K.K. in Mar. 2015)

• Cultivated productive relationships with Top Strategic Account and consulted closely to uncover needs and match to available solutions as New Business Opportunities.
• Worked closely with related internal functions to maximize deal and revenue potential.
• Took full ownership and accountability to lead governance structure, solution design/delivery, customer satisfaction and organic/inorganic growth of Accounts.
• Designed and executed New account and Partnership development (additional assignment after EMC Merger)

Top Achievements:

• Build Solid and strong footprint in New Logo by acquiring 1.5M$ deal with 2.5M$+ potential upsell in Next 24months with Japanese Finance Sector (IT subsidiary of World Leading Financial Group).
• Generated 80%+ revenue of Local operation (2014 and 2015)
• Developed and Managed Partnerships with multiple Japan's 1st tier SIers.

Results:

• Obtained Mutually-satisfactory resolutions to long-standing problems with Top Strategic account.
• Restored and strengthened relationships to create new Multi-million pipelines.
• Recognized as Only Salesperson who could deliver deals in 2014, 2015 and 2016 while Japan operations slipped in severe slump.
• Dramatically Improved account team retention.

• Led Governance structure, Solution design/delivery, Customer Satisfaction and Organic/inorganic growth of Strategic Accounts in Japan.
• Developed, Restored and Strengthened Relationships at CXO levels to drive Account growth and deepen Partnership.

Top Achievements:

• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Turned around Most extensive strategic account in long stagnation and generated massive pipelines. 20M$+/Yr + 3M$ for 3Yrs
• Acquired and Onboarded Leading Japanese Auto Maker as New logo. 10M$ for 5Yrs.
• Retained one of Major strategic accounts that had once decided to quit Local service contract by initiating and demonstrating to rebuild Trust. 6M$+ / 3Yrs

• Delivered and Managed Complex solution deals including financial performance, growth, service delivery and customer satisfaction.
• Managed Project and Service Delivery Team and Vendors/Suppliers to improve Service Quality and Customer Satisfaction.

Built and maintained relationships with Most senior levels, both externally and internally.

Top Achievements:

• Championed 6 major Outsourcing transformation deals in APAC
• Improved P+L outlook while delivering High level of Customer Satisfaction.
• Introduced new Technologies and Solutions with Great customer satisfaction.
• Implemented Full SOX compliance on Contract management.

Results:

• Continuously delivered and overachieved Quota. (Ave. 5 M GBP/year)

• Forged Strategic planning of Partnership with Technology Partner and multiple Distributors.
• Improved Accuracy of Forecast and Pipeline.

Top Achievements:

• Establish New and Constant revenue stream by Designed and Implemented Service-based business model on top of Incumbent hardware business.
• Closed Exclusive agreement with Prime Technology Partner to gain all drop-in service deals.
• Uplifted Contract Conversion and Retention rate by 40%
• Accelerated Improvement of Gross Margin rate.