Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Akira Maatubang

IT Support
Nakagami, Chatan-cho, Kitamae 1-3-10 Nest Dream Chatan 301
Akira Maatubang

Summary

I am a high-energy and dedicated IT Support Technician with 3 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines.

I am willing to further develop skills and grow professionally by taking on new responsibilities, troubleshooting, and resolving issues.

Overview

3
years of professional experience
2
years of post-secondary education
6
Certifications
3
Languages

Work History

OIST - Support Staff
1919-1 Tancha, Onna-son, Kunigami-gun

IT Support Engineer
04.2020 - Current

Job overview

  • Collaborated with supervisors, PI to escalate and address customer inquiries, license request, account provisioning or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded technical support needs.
  • Researched product and issue resolution tactics to address customer concerns.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Created user accounts and assigned permissions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Power Shell/Azure AD/Teams Console/Operation Management
  • Account handling and onboarding associated with joining and leaving the company, equipment loan applicatio, (Adobe, Dropbox, Endnote,Office365 , Solidworks, Autocad, IgorPro, Prism, Grammarly, Foxit, etc..) licensing application,
  • Responding to requests for permission to use services, etc.
  • Handling customer complaints and any major incident,s such as hardware issues and network issues.
  • Translate notification issued by the IT division into Japanese or English.
  • Resolving issues such as Windows and Mac updates, Internet network issues and bug fixes.
  • Operational management of IT equipment for professors, administrators, researchers, and students (PC/desktop/desktop/telephone line/projector)

Education

Okinawa International University
Okinawa, Japan

No Degree from British & American Language & Culture
04.2009 - 04.2011

University Overview

Skills

Software diagnosis

Technical issues analysis

Mac systems

Adobe and Adobe Flash

Technical Support

PC component diagnostics

Videoconferencing

Network diagnostics

Account management

Windows 10

Microsoft Outlook

User credential management

Issue troubleshooting

Basic IT support

On-Site Technical Support

Hardware upgrades

Operating system management

AV presentation

Certification

The EIKEN Test in Practical English Proficiency　

Timeline

IT Support Engineer
OIST - Support Staff
04.2020 - Current

Photoshop Ability Certification Expert

10-2015

Illustrator Ability Certified Expert

10-2015

Web Creator Ability Certification

09-2015

Web Design Ability test

09-2015

TOEIC 620

09-2009
Okinawa International University
No Degree from British & American Language & Culture
04.2009 - 04.2011

The EIKEN Test in Practical English Proficiency　

07-2007

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Akira MaatubangIT Support