Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Akira Maatubang

IT Support
Nakagami, Chatan-cho, Kitamae 1-3-10 Nest Dream Chatan 301
Akira Maatubang

Summary

I am a high-energy and dedicated IT Support Technician with 3 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines.

I am willing to further develop skills and grow professionally by taking on new responsibilities, troubleshooting, and resolving issues.

Overview

3
years of professional experience
2
years of post-secondary education
6
Certifications
3
Languages

Work History

OIST - Support Staff
1919-1 Tancha, Onna-son, Kunigami-gun

IT Support Engineer
04.2020 - Current

Job overview

  • Collaborated with supervisors, PI to escalate and address customer inquiries, license request, account provisioning or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded technical support needs.
  • Researched product and issue resolution tactics to address customer concerns.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Created user accounts and assigned permissions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Power Shell/Azure AD/Teams Console/Operation Management
  • Account handling and onboarding associated with joining and leaving the company, equipment loan applicatio, (Adobe, Dropbox, Endnote,Office365 , Solidworks, Autocad, IgorPro, Prism, Grammarly, Foxit, etc..) licensing application,
  • Responding to requests for permission to use services, etc.
  • Handling customer complaints and any major incident,s such as hardware issues and network issues.
  • Translate notification issued by the IT division into Japanese or English.
  • Resolving issues such as Windows and Mac updates, Internet network issues and bug fixes.
  • Operational management of IT equipment for professors, administrators, researchers, and students (PC/desktop/desktop/telephone line/projector)

Education

Okinawa International University
Okinawa, Japan

No Degree from British & American Language & Culture
04.2009 - 04.2011

University Overview

Skills

Software diagnosis

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Certification

The EIKEN Test in Practical English Proficiency　

Timeline

IT Support Engineer
OIST - Support Staff
04.2020 - Current

Photoshop Ability Certification Expert

10-2015

Illustrator Ability Certified Expert

10-2015

Web Creator Ability Certification

09-2015

Web Design Ability test

09-2015

TOEIC 620

09-2009
Okinawa International University
No Degree from British & American Language & Culture
04.2009 - 04.2011

The EIKEN Test in Practical English Proficiency　

07-2007

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Akira MaatubangIT Support