Microsoft Office
Aki Tadani
Public Affairs Clerk
Summary
With over 10 years of experience supporting international brands such as CHANEL and Walt Disney, this resume showcases a multilingual communications and administration professional. The expertise lies in reception, scheduling, bilingual correspondence, and digital content coordination. Exceptional client service, database management, and event support are provided, along with strong cross-cultural communication skills. Proficient in digital platforms, content formatting, and social media operations. An organized and accurate approach consistently delivers client-centered support across diverse functions, contributing to efficient operations and effective public engagement.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Marketing Team Assistant / EC Site Project Coordination
CHANEL K.K. (via Manpower Group)
09.2021 - 04.2024
- Provided exceptional bilingual administrative support, including scheduling, document creation, and internal communication, ensuring smooth team operations in a cross-cultural environment.
- Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
- Coordinated promotional content for e-commerce platforms, aligning with brand standards and managing approvals with global headquarters.
- Maintained internal databases and tracked inventory, sales data, and project progress for reporting purposes.
- Created and formatted visual materials (presentations, banners, social media posts), supporting marketing campaigns and internal events.
- Supported seasonal gift campaigns and communication between global teams and domestic partners.
Communications Specialist
Freelance
05.2010 - 08.2021
- Provided high-quality admin, content creation, translation, and travel/event planning service for corporate and individual clients.
- Organized promotional materials and assisted in digital content layout and updates.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Answered client queries and complaints to provide strong customer service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Web Director & Digital Marketing Coordinator
Walt Disney Japan
04.2005 - 04.2010
- Led Japanese localization and site direction for Disney Parks' global web presence, including Disneyland Resort (CA), Walt Disney World (FL), Disneyland Paris, and Hong Kong Disneyland.
- Oversaw the full lifecycle of Japanese web content production, from concept planning and cultural adaptation to final approval and launch.
- Adapted English-language CMS systems and successfully built Japan-specific site navigation through strategic problem-solving.
- Directed external agencies for text creation, visual design, and development for seasonal campaigns (Easter, Summer, Halloween, Christmas) and attraction updates.
- Coordinated with web teams for the successful launch of promotional campaign sites, such as Japan-exclusive Walt Disney World microsite.
- Coordinated weekly international meetings with global park representatives to determine localized content strategy.
- Supported Disney Parks promotional events in Japan, including printed marketing materials and travel agency collaborations.
- Handled licensing approvals for third-party travel agencies and oversaw the transition to e-ticketing systems.
- Accompanied media and travel agency representatives to the Disneyland Resort during its 50th Anniversary.
Web Content Update Specialist
McAfee Co., Ltd.
05.2003 - 02.2005
- Managed website updates to deliver real-time security information.
- Enhanced customer satisfaction with timely and accurate web updates during virus outbreaks.
- Implemented case study pages for corporate clients and supported general website maintenance and content updates.
Web Interface Designer
Koga Software Co., Ltd.
11.2001 - 12.2002
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
Executive Assistant / HR & PR Support
Wit Capital Japan, Inc.
11.1999 - 05.2001
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Real Estate Consultant
Ken Corporation Ltd.
04.1998 - 10.1999
- Assisted expatriate employees of foreign companies in finding rental housing in Tokyo, including property viewings, lease support, and relocation coordination.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable deals for clients by leveraging market knowledge and strong communication skills.
- Coordinated property inspections and repairs, ensuring compliance with regulations and client satisfaction during transactions.
Education
Bachelor of Arts - International Relations
Kobe City University of Foreign Studies
Hyogo, Japan 04.2001 - 03.1998
Skills
Excellent communication
Certification
Eiken Grade 1 (英検1級)
Software
Adobe Suites
Timeline
Marketing Team Assistant / EC Site Project Coordination
CHANEL K.K. (via Manpower Group)
09.2021 - 04.2024
Communications Specialist
Freelance
05.2010 - 08.2021
Web Director & Digital Marketing Coordinator
Walt Disney Japan
04.2005 - 04.2010
Web Content Update Specialist
McAfee Co., Ltd.
05.2003 - 02.2005
Web Interface Designer
Koga Software Co., Ltd.
11.2001 - 12.2002
Bachelor of Arts - International Relations
Kobe City University of Foreign Studies
04.2001 - 03.1998
Executive Assistant / HR & PR Support
Wit Capital Japan, Inc.
11.1999 - 05.2001
Real Estate Consultant
Ken Corporation Ltd.
04.1998 - 10.1999
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