Summary
Overview
Work History
Education
Skills
Sportsandinterests
Certification
Timeline
Generic

Akhil Joshi

IT Graduate
Chiba

Summary

A highly competent, motivated and to be graduate IT Management and Business Specialist with a strong foundation in both technology and business management principles. Adept at leveraging technical expertise to drive organizational success and optimize business operations. Eager to apply my knowledge and passion for innovation to contribute effectively to a dynamic team. Possesses communication and problem-solving skills, combined with a commitment to continuous learning and professional growth. Ready to embark on a career that fuses IT proficiency to make a meaningful impact in this field.

Overview

3
3
years of professional experience
23
23
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

IT Help Desk Technician

Akhil Joshi
04.2024 - 11.2024
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Installed, configured and maintained computer systems and network connections.

Supermarket Cashier

Supermarket
07.2021 - 06.2023
  • Contributed to positive work environment through effective communication skills and collaborative teamwork approach.
  • Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
  • Developed rapport with regular patrons through friendly interactions and personalized service, strengthening customer loyalty.
  • Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Education

IT Management

Japan International Institute of Cybernetics
Chiba, Japan
03-2024

High School

SGRR Public School
Dehradun INDIA
03-2015

Japanese Language

Mate Language School
Chiba, Japan
04.2001 - 03.2024

Skills

HTML

CSS

JavaScript

Java

SQL

Handling criticism

Learning

Quick learner

Passionate

Hardworking

Problem resolution

Desktop support

Service support

Customer service

Sportsandinterests

  • Likes challenges and solving technical problems.
  • Playing Futsal and working out.

Certification

JLPT N3

Timeline

IT Help Desk Technician

Akhil Joshi
04.2024 - 11.2024

JLPT N3

05-2023

Supermarket Cashier

Supermarket
07.2021 - 06.2023

Japanese Language

Mate Language School
04.2001 - 03.2024

IT Management

Japan International Institute of Cybernetics

High School

SGRR Public School

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Akhil JoshiIT Graduate