Akane Tamura
679-8-103, Kishine-chou, Kouhoku-ku,Yokohama City,Kanagawa
Summary
This year marks my 10th year working as a cabin crew member, although I took a break due to childbirth and childcare. When flying, we are required to think about things from the customer's perspective and be attentive to their needs. All the customers I met on the flight loved Japan and I suggested a lot of places they requested. I would like to utilize the experience I have gained as a cabin crew member and the detailed Japanese hospitality to help you in your work. Thank you.
Overview
10
10
years of professional experience
Work History
Cabin Crew Member
Japan Airlines
06.2014 - Current
- .Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
Education
Bachelor Of Arts - Tourism
Nara Prefectural University
Nara City, Nara, Japan03.2014
Skills
- Customer Assistance
- Reliability and punctuality
- Cultural Sensitivity
- Safety awareness
- Initiative-taking
- Complaint Handling
- Relationship Management
- Security measures
- Flight Preparation
- Meal Planning
- Hospitality service expertise
- Customer Service
Timeline
Cabin Crew Member
Japan Airlines
06.2014 - Current
Bachelor Of Arts - Tourism
Nara Prefectural University
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