Aiswarya Nair
Senior Associate
Bengaluru,KA
Summary
Seeking an opportunity to leverage skills and contribute to the success of a reputable organization. Eager to be part of a dynamic work culture to carve out a niche and thrive.
Overview
12
12
years of professional experience
Work History
Product Compliance Senior Associate
Amazon
Bengaluru, Karnataka
09.2019 - 12.2024
- Report violation of rules, regulations and policies by evaluating and recommending initiation of investigative and corrective procedures.
- Perform website audits as per cadence set to ensure removal of Non-compliant products from Amazon website also identify best practices for efficient and structured process flow.
- Collaborate with cross-functional teams to drive successful completion of complex projects within deadlines.
- Identify potential risks by detailed analysis of realtime and historic data to develop mitigation plans proactively and propose actionable solutions.
- Consistently maintain strong relationships with stake holders, ensuring clear communication and timely updates on process and project progress.
- Monitor performance of Machine Learning models, identifying areas of optimization, documenting and communicating with leadership and data engineers.
- Provide weekly and monthly reports to management and stake holders using dashboard data, lead them with analysis, cause and effect.
- Certified Process Trainer: train and mentor new associates by creating training plans fostering professional growth and helping them reach their full potential
- L1 SME: Manage and resolve query tickets from associates related to process and bridge knowledge gap within stipulated timeline.
Assistant Manager, Program Management
DHL Supply Chain India Pvt. Ltd.
04.2017 - 12.2017
- Review and ensure achievement of customer specific KPIs and service agreements.
- Provide coaching to relevant stations, to ensure that the customer OP is followed and specifications are met.
- Performance reporting based on metric and KPI's Maintain communication with internal/external/third parties to meet customer expectations.
- Handle escalations due to internal or external factors causing service disruption.
- Coordinate and monitor customer OP-related processes and propose performance improvement when required.
- Implementation of additional business by engaging with client and taking feedback on service improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Participate in reviews with Head of CS, Managers, other Customer Program Specialists to identify areas of improvement and reviewing KPIs.
Senior Logistics Coordinator, Lead L2
DHL Supply Chain India Pvt. Ltd
09.2014 - 12.2016
- Planning and coordination of all forward and reverse Logistic and supply activities of Dell Singapore from transport control tower in Mumbai.
- Played a pivotal role in the successful launch of new product lines by coordinating seamless logistics operations, from initial production through final delivery to customers.
- To monitor the assignment and dispatch of parts from the appropriate stock center according to the specifications in the SIM-manual.
- Monitor and record performance of the team and report to the respective stakeholders
- Check for service failures and implement corrective measures
- Preparation of SOP and data analysis
Senior Associate
Willis Towers Watson
04.2013 - 09.2014
- Process re-insurance claims, P&I class of business, notifying insurers as per clauses and agreements globally.
- Internal claim audits, online rendering of premiums and claims, query resolution.
- QA checks of files and communication checks of all correspondence to the clients.
- Direct Client servicing and daily correspondence with team members in UK and Ipswich.
- Ensure customer receives the claim amount from the insurer with regular follow up.
- Collaborate with underwriting team to ensure accurate risk assessment and pricing.
- Enhance company reputation through diligent compliance with regulatory requirements and ethical guidelines.
Education
Post Graduate Diploma in Business Administration - Logistics And Operations Management
Welingkar Institute of Management
04.2001 -
Bachelor of Science - Chemistry
Government Women's College
Kerala 04.2001 -
All India Senior School Certificate Examination -
Saraswathi Vidyalaya
Kerala 04.2001 -
Skills
Communication
Project Coordination
Process Improvement
Complex Problem Solving
Data Analytics
Ms Excel
Basic SQL
New-Hire Training
Project Reporting
Team Leadership
Performance monitoring
Accomplishments
Multiple performer of the month awards across the tenure in Amazon.
Employee of the quarter.
Award for best project.
Timeline
Product Compliance Senior Associate
Amazon
09.2019 - 12.2024
Assistant Manager, Program Management
DHL Supply Chain India Pvt. Ltd.
04.2017 - 12.2017
Senior Logistics Coordinator, Lead L2
DHL Supply Chain India Pvt. Ltd
09.2014 - 12.2016
Senior Associate
Willis Towers Watson
04.2013 - 09.2014
Post Graduate Diploma in Business Administration - Logistics And Operations Management
Welingkar Institute of Management
04.2001 -
Bachelor of Science - Chemistry
Government Women's College
04.2001 -
All India Senior School Certificate Examination -
Saraswathi Vidyalaya
04.2001 -
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