Aimi Okura
Fukuoka,40
Summary
Demonstrate analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment with a passion for continuous learning and collaboration with colleagues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Room Service Staff
Hotel New Otani Hakata
07.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Ground Staff Member
JAL Sky Kyushu
04.2024 - 06.2024
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Increased safety awareness among staff members by conducting regular training sessions on emergency procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
Cafe Cashier
TMCC Café Verde
10.2023 - 12.2023
- Reduced wait times for customers by quickly processing orders, and payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared diverse range of hot and cold beverages during typical shifts, achieving customer satisfaction.
- Driven to acquire new knowledge and skills.
- Learned special recipe items and seasonal offerings.
- Engaged in friendly interactions with customers to promote a welcoming atmosphere.
Education
Associate of Arts - Hospitality And Tourism Management
Truckee Meadows Community College
7000 Dandini Blvd, Reno, NV 89512, US12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- [TOEFL ITP Scored 540] [ETS(Educational Testing Service)] [2021]
- [American Hotel & Lodging Association Guest Service Professional Certification] [American Hotel & Lodging Educational Institute] [2023]
Languages
Japanese
Native language
English
Intermediate
B1
Timeline
Hotel Room Service Staff
Hotel New Otani Hakata
07.2024 - Current
Ground Staff Member
JAL Sky Kyushu
04.2024 - 06.2024
Cafe Cashier
TMCC Café Verde
10.2023 - 12.2023
Associate of Arts - Hospitality And Tourism Management
Truckee Meadows Community College
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