Summary
Overview
Work History
Education
Skills
Websites
Timeline
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AI KAWANO

AI KAWANO

Hotel / MICE Sales Professional
Minato

Summary

Ai has 20+ years of experience working in hospitality industry with international branded award winning hotels both in Japan and overseas. Throughout her tenure, she has built relationship with wide variety of clients and she is a dependable, trusted partner with excellent customer service, communication skills.

Overview

23
23
years of professional experience
2005
2005
years of post-secondary education
2
2
Languages

Work History

Regional Sales Manager

Las Vegas Sands International Japan
01.2010 - Current
  • Responsible to generate MICE business from Japan to properties under Las Vegas Sands to achieve individual quarter and annual financial goal to support the properties to achieve their own financial goals
  • Responsible for New Account / Business Development by achieving daily sales activities such as prospecting calls, networking activities, sales visits, getting referrals, conducting FAM trip, organizing in-market customer engagement activities, etc
  • Responsible for Account management for both corporate clients and major travel agencies by keeping contacts in timely manner to keep them updated with our new offerings, product changes and to receive information on their future MICE plan
  • Responsible for developing luxury clients for both FIT/MICE
  • Also to help provide clients a great customer experience
  • Responsible for providing updated market information to my partners in each properties
  • Properties I am / was responsible for were, Marina Bay Sands Singapore, Venetian Macau, Sands Resorts Macau

Sales Manager - MICE (Property Base)

Venetian Macau Resort Hotel (Sands China Limited)
01.2008 - 01.2010
  • Responsible to generate MICE business from Japan to properties to achieve individual quarter and annual financial goal to support the properties to achieve their financial goals
  • Responsible for New Account / Business Development by achieving daily sales activities such as prospecting calls, networking activities, sales visits, getting referrals, conducting FAM trip, organizing in-market customer engagement activities, etc
  • Responsible for Account management for both corporate clients and major travel agencies by keeping contacts in timely manner to keep them updated with our new offerings, product changes and to receive information on their future MICE plan
  • Also to help provide clients a great customer experience
  • Achievement - 148% achievement in revenue generated in 2009, Weekly sales challenge champion for the month of July and December 2009, Top achiever for year end sales challenge 2009

Sales Manager - MICE

Sheraton Grande Ocean Resort (Phoenix Resort K.K.)
01.2005 - 01.2008
  • Responsible for managing a multinational team of 2 sales managers and a sales coordinator
  • Develop business plan and team budgets for the team
  • Monitor and provide assistance for its team members when necessarily
  • Provide sales trainings for the team
  • Responsible for Korea, Taiwan and Hong Kong Market for both MICE & Leisure market
  • Account management in each market especially for Korea which was the most important and biggest revenue generating market for the property
  • Account / Business development in each markets especially for Taiwan and HKG which was the new market for the property
  • Done through prospecting calls, working with Starwood global sales office team
  • Support attending international VIP guests as a bilingual staff
  • Achievement - Increase in room nights production and RevPAR for 2 consecutive years for Korean market, Grow Taiwan market from zero production in 2005 to 300 roomnights production every month between October 2006 and March 2007
  • Further increase to 450 roomnights production every month between April 2007 and March 2008

Account Executive - International Sales

Sheraton Grande Ocean Resort (Phoenix Resort K.K.)
01.2003 - 01.2005
  • Responsible for handling MICE group inquiries as reactive sales
  • Responsible for Business development for new markets such as Hong Kong, USA

Bilingual Assistant to Director of IT

Sheraton Grande Ocean Resort (Phoenix Resort K.K.)
01.2002 - 01.2003
  • Responsible to help communication between Director of IT and its Japanese team members
  • Responsible to help ongoing project of hotel management system implementation as a bilingual assistant especially with the communication between the local Japanese staffs and system engineers and trainers who were all English speaking

Education

Bachelor of Education - Major in English Education

Miyazaki University
01.1996 - 01.2001

Dunedin College of Education - major in Primary Education

Dunedin College of Education

Skills

  • Business Development

  • Account Management

  • Delphi-Amadeus - Hotel Sales system

  • Computer Skills - Microsoft Office

  • Independent and Self driven

  • Time management

  • Public speaking

  • Bilingual - Fluent in Japanese and English

Timeline

Regional Sales Manager

Las Vegas Sands International Japan
01.2010 - Current

Sales Manager - MICE (Property Base)

Venetian Macau Resort Hotel (Sands China Limited)
01.2008 - 01.2010

Sales Manager - MICE

Sheraton Grande Ocean Resort (Phoenix Resort K.K.)
01.2005 - 01.2008

Account Executive - International Sales

Sheraton Grande Ocean Resort (Phoenix Resort K.K.)
01.2003 - 01.2005

Bilingual Assistant to Director of IT

Sheraton Grande Ocean Resort (Phoenix Resort K.K.)
01.2002 - 01.2003

Bachelor of Education - Major in English Education

Miyazaki University
01.1996 - 01.2001

Dunedin College of Education - major in Primary Education

Dunedin College of Education

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AI KAWANOHotel / MICE Sales Professional