Ahmed Abdullah Ali Alkhilb
Summary
Dynamic Operations Manager with a proven track record at Riyadh Bank, enhancing operational efficiency and driving productivity through strategic process improvements. Skilled in team leadership and problem-solving, I empower staff to excel while ensuring compliance and optimizing vendor relationships. Committed to fostering a culture of accountability and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Riyadh Bank
01.2020 - 02.2025
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, driving productivity gains.
- Developed and maintained standard operating procedures to ensure compliance and consistency.
- Managed vendor relationships, negotiating contracts to optimize supply chain performance.
- Conducted regular performance evaluations, mentoring staff for professional development.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Teller
Riyadh Bank
10.2014 - 12.2019
- Processed customer transactions efficiently and accurately, enhancing customer satisfaction.
- Managed cash drawer effectively, ensuring compliance with financial policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly to maintain positive relationships.
- Trained new tellers on operational procedures and customer service best practices.
Operations Banker
Riyadh Bank
05.2013 - 09.2014
- Conducted customer account assessments to identify financial needs and recommend suitable banking products.
- Processed loan applications, ensuring compliance with bank policies and regulatory requirements.
- Collaborated with team members to streamline account opening procedures, enhancing customer experience.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction through effective communication skills.
- Monitored transactions for potential fraud activities, implementing preventative measures as necessary.
Operations Employee
NSB
09.2011 - 04.2013
- Operated machinery to support production processes efficiently.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to ensure timely completion of tasks.
- Monitored equipment performance and reported issues promptly.
- Learned operational procedures quickly to adapt to workflow changes.
Education
BBA - Marketing
Technical And Vocational Training Corporation
Alqaseem12-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
Certification
- AML Awareness Program
- Awareness Program on Operational Risks
- Awareness Program on Anti-Financial Fraud
- Communicate with Impact, Presentation & Body Language
- Operations Managers Training Program
- Credit Counselor Professional Exam
- Professional Fundamentals of Retail Banking
- Anti-money Laundering & CTF - Basic and Advanced
- Business Continuity
- Compliance & Anti-Fraud Cyber & Information Security & Privacy
- Detecting Counterfeits - Saudi Arabia
- Etiquette of Communicating with People with Disabilities
- FATCA Requirements
- Collaborative Work Environment
- Meetings Management and Comprehensive Presentations
- Distinguished Service
- Loyalty and Customers
- Effective Communication and Persuasion
- Combating Financial Fraud
- Fraud Detection and Know Your Customer
- Commercial Crimes
- Commitments to Protect Commercial Information
- Combating Money Laundering and Know Your Customer
Timeline
Operations Manager
Riyadh Bank
01.2020 - 02.2025
Teller
Riyadh Bank
10.2014 - 12.2019
Operations Banker
Riyadh Bank
05.2013 - 09.2014
Operations Employee
NSB
09.2011 - 04.2013
BBA - Marketing
Technical And Vocational Training Corporation
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