ADAM CANWELL
Service Engineer
Sasebo
Summary
Dynamic Service Engineer with a proven track record at Everllence PrimeServ Japan, excelling in technical support and system diagnostics. Enhanced customer satisfaction through effective communication and prompt solutions, while improving operational efficiency. Skilled in equipment installation and preventive maintenance, fostering strong relationships and achieving high-quality service outcomes.
Overview
22
22
years of professional experience
6
6
Certifications
Work History
Service Engineer
Everllence PrimeServ Japan
03.2022 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Installed, configured and tested equipment on specialized platforms.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Resolved customer complaints in prompt, polite and professional approach.
Coordinator
Sankyo Rienetsu
09.2017 - 03.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
Assistant Paint Shop Manager
General Dynamics Bath Iron Works
03.2012 - 03.2022
- Evaluated employee performance regularly using objective metrics like speed accuracy consistency which informed decisions about promotions raises other incentives.
- Reduced waste by optimizing paint usage and recycling materials, leading to cost savings.
- Developed and maintained a safe work environment by enforcing safety protocols and providing regular training for staff.
- Increased team productivity by fostering collaboration, setting clear expectations, and providing ongoing feedback.
- Implemented quality control measures to minimize errors and ensure a high level of craftsmanship in all completed projects.
- Created detailed project plans outlining the scope of work required for each job, ensuring clear communication with clients and team members alike.
- Improved paint shop efficiency by implementing streamlined processes and workflow management.
Construction Worker
Cianbro
01.2009 - 01.2012
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
Builder
U.S Navy
10.2003 - 09.2008
- Increased team productivity by providing ongoing training and support, fostering a positive work environment that encouraged growth.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
- Developed detailed construction plans and organized required materials to maintain productivity.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
- Interpreted blueprints accurately, building structures to exact specifications.
- Optimized resource allocation for various projects, ensuring cost-effectiveness while maintaining quality standards.
- Delivered projects within budget by closely monitoring expenses and adjusting plans as necessary.
- Achieved consistently high-quality finishes by supervising all aspects of construction process.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Worked on sites, installing roofs and other exterior components.
- Mixed and poured concrete for variety of projects.
- Installed drywall, siding and other structural components.
- Operated forklifts and boom lifts to complete various tasks.
- Helped with erecting scaffolding and ladders.
- Helped with door and window installations.
- Provided labor support to carpenters, masons and other skilled trades.
Education
Certificate - Construction
Builder A School
Gulfport, MS 04.2001 -
High School Diploma -
Mountain Valley High School
Rumford, Maine 04.2001 -
Skills
Technical support
Certification
CME - Certified Maintenance Employee
Timeline
PC 4.2 Engine Maintenance Training
06-2025
Boat Transfer Training
01-2024
CENTA Flexible Coupling Training -
08-2023
CCO - Certified Crane Operator
10-2022
CME - Certified Maintenance Employee
09-2022
Licensed Forklift Operator
09-2022
Service Engineer
Everllence PrimeServ Japan
03.2022 - Current
Coordinator
Sankyo Rienetsu
09.2017 - 03.2022
Assistant Paint Shop Manager
General Dynamics Bath Iron Works
03.2012 - 03.2022
Construction Worker
Cianbro
01.2009 - 01.2012
Builder
U.S Navy
10.2003 - 09.2008
Certificate - Construction
Builder A School
04.2001 -
High School Diploma -
Mountain Valley High School
04.2001 -