Reading
Abrar Mohamed
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
English Teacher
Shane English School
Tokyo
02.2017 - Current
- Administered assessments and standardized tests to evaluate student progress.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Supported student skill development in alignment with personal and academic goals.
Customer Service Representative
RBS
Manchester, United Kingdom
05.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor of Arts - Business Management
University Of East London
London, England 10.2012 - 07.2015
Skills
School administration
undefinedAccomplishments
- Supervised team of 7 staff members.
- Achieved the 2nd highest student signups through effectively supervising and training new teachers
- Achieved the highest income rate by continuously promoting the school through various methods that increased customer satisfaction.
Certification
Celta
Interests
Playing/watching football
Snowboarding
Exercising
Timeline
English Teacher
Shane English School
02.2017 - Current
Celta
11-2016
Customer Service Representative
RBS
05.2016 - 12.2016
Bachelor of Arts - Business Management
University Of East London
10.2012 - 07.2015
Section name
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Section name
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