Playing video games
ABDEL -KARIM AZUMAH
I.T Engineer , Frontend Developer , Web Developer ,Social Media Specialist
China,Guangdong Province
Summary
Goal-oriented I.T. support ,Web Developer who brings strong commitment to collaboration and solutions-oriented problem-solving. Use various web design packages to develop custom-crafted, customer-focused websites and designs. Committed to high standards of user experience, usability and speed over more than 7 years for multiple users. Lends detailed knowledge of SEO to increase visibility.
Overview
3
3
Languages
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Web Designer Ui/UX Designer
Advisible
remote
12.2016 - Current
- Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
- Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
- Collaborated with Test Automation Engineers to produce rapid UX iteration via automated diagnostics.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
- Planned and engineered RESTful web services to manipulate dynamic datasets.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Created powerful Content Management Systems to serve as interface for client.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Delivered user support to clients to train, educate and answer questions.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
- Conducted unit testing to deliver optimal browser functionality.
- Designed and executed security measures such as firewalls and encryption.
Social Media Specialist
Lorna Jane
Remote
03.2016 - Current
- Managed social media accounts clients, generating interest for existing and upcoming product or service releases.
- Managed closed-circuit electronic messaging system and approved user-generated content for adherence to company objectives.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Supported SEO initiatives to improve content, keywords, and branding.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Developed ROI-driven online and social media strategies.
- Collaborated with advertising, production, online marketing and management teams to perfectly time campaigns across platforms.
- Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Boosted company's Twitter page and feed over 90% after improving content.
- Tracked and analyzed social media and online marketing initiatives.
- Posted new content for products and services when managing marketing and release calendars.
- Increased customer engagement through social media.
- Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
- Wrote social media content to increase engagement with customers.
- Utilized SEO best practices to increase social media program's visibility and organic growth.
- Produced blog posts, pay-per-click ads, and promotional content.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Proofread online news items and assemble e-newsletters.
- Utilized content management system to post images and videos of company products online.
- Devised results-driven strategies and roadmaps based on clients' needs.
- Wrote succinct, accurate, intelligent, and creative copy to drive traffic to brand websites.
- Created social media content with consistent content and tone.
- Implemented and maintained editorial calendar for clients' social media channels, which helped clients reach KPIs.
- Monitored return on investment of online and social media marketing efforts.
- Assisted public relations team with coordination and distribution of emergency communications and press releases when necessary.
- Developed and implemented well-received email marketing blast that resulted in $1,000,000 increase in sales revenue for month.
IT Support Specialist
Lutron Electronics
Shenzhen
12.2018 - 08.2020
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Configured hardware, devices and software to set up work stations for employees.
- Processed over 1000 support requests weekly for technical assistance on wide range of issues related .
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Submitted service tickets for equipment maintenance requests.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Installed security applications and devices and suggested additional security measures.
Web Developer/Web Designer(UI/UX Designer )
NetEase
Shenzhen
12.2016 - 07.2019
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Conducted testing and review of website design for responsiveness, clarity and effectiveness.
- Collaborated with marketing department to determine organizational need and design pages to meet goals.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Generated web hosting presence to accommodate specified needs, uploading and maintaining files on account.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Multi-tasked across multiple focuses to generate project results and meet deadlines and organizational expectations.
- Applied latest emerging technology, software and project application trends to update and maintain site applicability.
- Strengthened organizational intranet program and sub-sites to bolster internal communication strategies.
- Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
- Developed functional digital design concepts across various platforms to strengthen company brand and identity.
Education
Bachelor of Science - Software Engineering
Bohai University
China 07.2013 - 07.2016
Skills
Web development expertise
Web platform development
Web Design
Website management
Front-end web languages
Website and portal monitoring
Web management
Website optimization
Website creation
Website updates
Web application development
Web App Development
Website development
Oracle WebLogic Server
Web analytics
Vectorworks Designer
Interests
Playing basketball
Playing Soccer
Cooking
Coding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Programming Languages
Python
HTML CSS
Javascript
Timeline
IT Support Specialist
Lutron Electronics
12.2018 - 08.2020
Web Designer Ui/UX Designer
Advisible
12.2016 - Current
Web Developer/Web Designer(UI/UX Designer )
NetEase
12.2016 - 07.2019
Social Media Specialist
Lorna Jane
03.2016 - Current
Bachelor of Science - Software Engineering
Bohai University
07.2013 - 07.2016