Naoko Miyata
Regional Community Manager
Yokohama-shi
Summary
Regional Community Manager with extensive seven-year working experience in Wargaming. Experienced in resolving delicate customer issues and managing over team of seven for four languages, Japanese, Korean, Traditional Chinese and Simplified Chinese. Organized professional recognized for planning and implementing new, creative events to drive community engagement.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Regional Community Manager
Wargaming Japan Ltd.
Tokyo, Japan
07.2020 - Current
- Effectively managed team of maximum 7, over 4 different languages, Japanese, Korean, Traditional Chinese and Simplified Chinese.
- Planned and executed promotional activities to drive community engagement and increase viewership on streams.
- Collaborated with IPs such as Legends of Galactic Hero for community events to drive engagement.
Community Manager, Japan
Wargaming Japan Ltd.
Tokyo, Japan
10.2019 - 06.2021
- Created full year plan for Japan community and executed online events and social media activities to drive community engagement and increase retention
- Managed social media for Japan community to collect sentiment and to have community event to drive community engagement
- Managed offline event with 100 players in Tokyo as end-of-the-year activity
Internal Communications Manager, APAC
Wargaming Japan Ltd.
Tokyo, Japan
07.2013 - 09.2019
- Promoted company vision through announcements and communications.
- Selected news that most effectively represented company mission and objectives and shared it with APAC teams.
- Created, revised, and translated content for Managers communications.
- Developed and maintained internal portal for employees to use for information exchange.
- Supported various administrative tasks
- Supported offline events by taking pictures and sharing local activities to the wider Wargaming team
Sales Administrator
Chiyoda Corporation
Tokyo, Japan
07.2011 - 06.2013
- Coordinated travel arrangements by booking airfare, hotel and ground transportation for sales managers.
- Edited presentations, contract, and other working files to support sales managers.
- Acted as translator for weekly staff meetings between vendors outside Japan.
- Scheduled office meetings and client appointments for staff teams.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Administrative Assistant, Accounting Department
Ericsson Japan K.K.
Tokyo, Japan
09.2008 - 06.2011
- Translated contracts Japanese to English and documented for corporate records.
- Processed invoices using internal tools to facilitate on-time payment.
- Managed Access databases converting complex data into easy-to-interpret data.
Administrative Assistant, Oversea Sales Department
Japan Radio Co., Ltd.
Tokyo, Japan
02.2004 - 08.2008
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed Access databases converting complex data into easy-to-interpret data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coordinated bookkeeping activities using internal software.
Sales Representative
Goodwill Co., Ltd.
Tokyo, Japan
04.2004 - 09.2004
- Served as liaison for companies, with over 50 clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Trained and mentored three new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Bachelor of Arts - Library And Information Science
Keio University
Tokyo 04.1999 - 03.2004
Skills
Communication skills both in English and Japanese
Creative Skills
Adaptability Skills
Organization Skills
Timeline
Regional Community Manager
Wargaming Japan Ltd.
07.2020 - Current
Community Manager, Japan
Wargaming Japan Ltd.
10.2019 - 06.2021
Internal Communications Manager, APAC
Wargaming Japan Ltd.
07.2013 - 09.2019
Sales Administrator
Chiyoda Corporation
07.2011 - 06.2013
Administrative Assistant, Accounting Department
Ericsson Japan K.K.
09.2008 - 06.2011
Sales Representative
Goodwill Co., Ltd.
04.2004 - 09.2004
Administrative Assistant, Oversea Sales Department
Japan Radio Co., Ltd.
02.2004 - 08.2008
Bachelor of Arts - Library And Information Science
Keio University
04.1999 - 03.2004