Learning new things
Kinti Garg
Project Manager
Miznokochi,Kanagawa
Summary
Resourceful Project Manager with 8 years of expertise in organizing business operations and resource management to achieve smooth flow and project operations to meet client expectations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Project Manager
Rakuten
Futako Tamagawa, Tokyo
07.2020 - Current
- Outlined work plans, determined resources, wrote timelines and aligned vendors as part of project scope determination.
- Managed diverse projects in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Provide daily/Weekly/Monthly status to higher management and other stakeholders
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Implementing the project plans / schedules within preset budgets and deadlines; defining best practices for project support as well as documentation.
- Ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintain confluence pages, JIRA boards and smartsheets
Project Manager
Tech Mahindra
Pune
12.2017 - 07.2020
- Responsible for weekly/monthly chargeback (billing)process and timesheet management in Jira for multiple projects
- Worked on diverse projects including various tools and web-based applications
- Responsible for preparing various status dashboards to senior management
- Handling and managing end to end environment delivery and support for more than testing and production
environments like; Dev, PPMO, Test, Configuration, DR, Production etc - Planning & organizing entire project activities: planning, scoping, estimation, tracking, change management, service
desk management, communications/ vendor management, Stakeholder Management & post implementation support. - Ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information
- Understanding client business process operations and providing solutions; meeting deadlines without compromising quality norms, accountable for process definition and implementation based on ITIL best practices.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Overseeing the entire IT Infrastructure at onsite, managing servers/ network/ end-user systems to ensure maximum availability; performing tests and implementation of the projects.
- Delegating the work to team members; mentoring teams and identifying training & development needs for developing appropriate training programmer.
Project Lead
Tech Mahindra
Pune
08.2015 - 12.2017
- Worked as Project Lead for managing Data/Software Services & end-to-end implementation and delivery of projects
- Actively worked on various Project Management and Global Transition Methodologies
- Tracking and advising on applicability of Product Releases and managing scheduling of Product Release implementations
- Participating in planning, overseeing, and technically managing, all environment changes to ensure changes are properly planned, coordinated, tracked, and reported to stakeholders as applicable
- Developing, maintaining, and coordinating various process methodologies in partnership with the client and Product teams that ensure a stable hardware and software infrastructure platform
- Handling all Data Centre Migration/Implementation and support projects
- Planned and conducted certain Knowledge sharing sessions with different stakeholders
- Implemented a feasible process change/ change management that helped timely completion of project within the specified timeline for customers.
Assistant Manager
ICICI Bank
04.2011 - 10.2011
- Retail Liability Group
- Oversaw current account & saving account sales
- Handled acquisition through direct sales to walk-in as well as referrals from walk-in customers
- Coordinated with Direct Sales Team and monitored Personal Banker and Contract Sales
- Took care of Critical Customer Needs
- Built cordial relationship with existing customers who walk-in, through cross selling
- Provided product support to ensure that sales targets by branch and through direct sales teams are met
- Issued refunds or compensation to customers
- Kept accurate records of discussions or correspondence with customers
- Analysed statistics or other data to determine the level of customer service your organization is providing
- Met with other managers to discuss possible improvements to customer service
- Ttitude
- Efficient team and individual performer, played vital role in reducing gaps between cross functional teams within the business unit
- Always own the delivery/task
- Positive and Energetic
Education
P.G.D.M -
Jaipuria Institute of Management
07.2009 - 04.2011
B.Sc -
Rajendra Collage
04.2005 - 06.2008
Intermediate -
Rajendra Collage
04.2003 - 04.2005
Matric -
Summer Hill Convent, Bhatinda
03.2002 - 03.2003
Skills
Agile framework
Certification
ITIL
Interests
Technogies
Playing chess
Timeline
Project Manager
Rakuten
07.2020 - Current
Project Manager
Tech Mahindra
12.2017 - 07.2020
ITIL
03-2016
Project Lead
Tech Mahindra
08.2015 - 12.2017
Assistant Manager
ICICI Bank
04.2011 - 10.2011
P.G.D.M -
Jaipuria Institute of Management
07.2009 - 04.2011
B.Sc -
Rajendra Collage
04.2005 - 06.2008
Intermediate -
Rajendra Collage
04.2003 - 04.2005
Matric -
Summer Hill Convent, Bhatinda
03.2002 - 03.2003
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