Sandra Petreikyte

- The Lobby Lounge and Bar
- BAY Bar

• Lead and motivating a team of highly skilled and passionate individuals to meet the company’s objectives as well as each individual’s personal and professional goals.
• Daily service, operation management and monitoring of two outlets, total 17 employees. Spearheaded the pre-opening phase of a high-end 5 star luxury hotel, bringing a new level of luxury to the Fukuoka market, including the planning, development, and execution of the hotel bar’s food and beverage operations. Successfully launched a signature bar, creating a unique and compelling venue and brand experience that became a key feature of the hotel's offerings and reputation among business groups and international tourists alike.
• Responsible for menu development and marketing strategies.
• Managed Profit & Loss (P&L) statements, ensuring financial targets were met and expenses were controlled. Analyzed financial data to optimize profitability and implement cost-effective strategies. Prepared and managed the bar’s annual budget, including forecasting revenue and expenses. Monitored financial performance against budget and forecast, making adjustments as necessary to achieve financial goals.
• Oversaw day-to-day bar operations, including inventory management, supplier relations, and implementing efficient processes. Ensured smooth operations and exceptional customer service.
• Designed and executed unique events and promotions to attract and engage guests, enhancing the bar’s reputation and driving high customer satisfaction.
• Successfully passed BSA (Brand Standard Audit), LQA- (Leading Quality Assurance), and Forbes audits. Ensured compliance with all quality and service standards,- addressing feedback to continuously improve and maintain high industry benchmarks.
• Work closely with the marketing team to develop and implement exceptional promotional tools and plans.
• Engage in the hiring, appraisal and development practices working closely with the HR department.
• Monitored key performance indicators and sales metrics to assess the bar's performance. Prepared detailed reports for senior management, providing insights and recommendations for continuous improvement.

- Lobby Bar

- GOLD Bar at EDITION

• Lead and motivating a team of highly skilled and passionate individuals to meet the company's objectives as well as each individual's personal and professional goals
• Daily service and operation management and monitoring
• Monitoring and management of the internal atmosphere and related standards, including lighting and music, as well as ensuring maintenance and cleaning standards are kept to the highest level
• Develop and schedule regular training program, ensuring employee development and maintaining brand standards
• Ensuring overall guest satisfaction, setting parameters of high quality guest service, utilitising qualitative and quantitative guest feedback
• Increasing VIP and regular guest numbers, maintaining detailed guest history and guest database
• Managing large scale 'buy out' events
• Review local competitors and new players in the market ensuring the facility and it's concepts are the leader in the market
• Work closely with the marketing team to develop and implement exceptional promotional tools and plans
• Engage in the hiring, appraisal and development practices working closely with the HR department
• Financial management, including P&L analysis, as well as on site day to day cost control ensuring set budgetary targets are met.

• Responsible for promoting, publicizing and marketing the group's portfolio of establishments.
• Handled all VIP and guest relations through the entire customer journey, from customer acquisition, initiating regular contact and communications via both formal and informal channels, to creating bespoke events.
• Significantly expanded customer database, increasing visitation by 25% and securing the top 20 (new) highest spending customers contributing approx. Increasing 20% of sales.
• Planned and organized an annual programme of events, campaigns and ad hoc functions to maintain high customer visitation and revenue, appealing to different audience groups.
• Managed the company's online review channels, greatly increasing engagement and positive customer reviews: Google; from 10 reviews 1/5 rating to approx 200 reviews and 4.7/5 rating - the highest amongst competitors. Tripadvisor from 5 reviews to approx 100 reviews, almost entirely 5 stars.
• Managed and trained a team of back office staff and provided management support for up to 60 front of house and hospitality staff when required.
• Provided regular management updates and written campaign and sales reports to owners in line with company strategy.

• PR Senior Manager for Blacklist Co., including being responsible for membership acquisition of higher spending customers and event management
• Consulting for start up bar and restaurant concepts.

• General Management, including full P&L responsibility, daily operations and managing suppliers
• Responsible for concept, design and fit out, launching and marketing the venue and driving revenue
• Preparation and review of monthly financial results and identify opportunities to improve sales and profitability
• Responsible for financial management, including cash handling, accounts payable and receivable
• Handled recruitment, training and management.

• Promotion and marketing, including event management
• Customer relations including handling complaints and deescalating any issues
• Setting and monitoring targets for 7 sales staff and management of related administrative paperwork for reporting to management.

• Managed operations to deliver an excellent guest experience and responsible for maintaining service standards
• Handled employee rostering and training
• Ensure compliance with strict health and safety protocols and fire regulations across both kitchen and restaurant
• Recognized for leadership excellence, with promotion to General Manager soon after joining the team.