AZRA PEPIC FLORES
Sagamihara,Kanagawa
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Business Manager (Club Operation)
Department of Defense
APO , Armed Forces of Pacific
10.2021 - 09.2022
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Assisted with hiring process and training of new employees.
- Handled 10-20 calls per day to address customer inquiries and concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Business Manager (Bowling)
Department of Defense
APO, Armed Forces of Pacific
05.2020 - 10.2021
- Identified issues, analyzed information and provided solutions to problems.
- Monitored company inventory to keep stock levels and databases updated.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Interacted well with customers to build connections and nurture relationships
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Increased sales by $5K by establishing goals, overseeing performance and mentoring staff.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained cleanliness and organization of front desk workspace, working closely with employees to systemize tasks.
Administrative Support Assistant
Department of Defense
APO, Armed Forces of Pacific
07.2016 - 05.2020
- Wrote regular newsletter for employees to stay on top of important information, company changes and market data.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted internal communications for over 245 employees, maintaining high levels of transparency.
- Maintained office calendar for all open post events, informing employees of changes or pertinent information quickly.
- Acted as main point-of-contact for over 10 Business Managers, supporting administrative needs and correspondence tasks efficiently.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Technology Lab Program Associate
Department of Defense
APO, Armed Forces of Pacific
04.2014 - 07.2016
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed age-appropriate activities and programs for children 6 to 11 years old.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Conducted various events and programming for students and their parents, such as spring camp, summer camp, winter camp, egg hunt event, Month of The Military Child Event.
- Planned and executed field trip, excursions, and study trips to support cultural and educational experiences.
- Checked for any special needs, allergies and medical conditions listed in family member core information.
- Trained staff to swipe in/our children (hourly and regular care), to input Parent Participation Points (PPP), to check current attendance, to use hot button keys, and short cuts, to charge with right code, and to do end of shift cash out.
- Implemented PowerPoint presentations on monthly base visible to family members.
- Created brochures and pamphlets to promote programs, to include advertising, and event marketing.
- Incorporated partnership programs such as BGCA, 4-H, and Character Counts, with Elementary School.
School Bus Monitor
Camp Zama
APO, Armed Forces of Pacific
08.2012 - 04.2014
- Supervised and assisted 45 students to include special-needs passengers, offering individual adult attention during transport.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Kept student personal and medical information in strictest confidence.
FRG Leader, Volunteer
Department of Defense
Fort Carson, Colorado
04.2011 - 07.2012
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
- Met with other volunteers and program leaders to discuss new services.
- Assisted with special events and programs.
- Helped program leaders with administrative support duties.
- Used strong interpersonal communication skills to convey information to others.
- Responded to questions from customers and community members.
- Organized event schedules and implemented reminder systems.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to complete projects on time.
- Increased donations 10% with innovative and creative ideas.
Education
MBA - Business Administration
University of Phoenix
Camp Zama, Japan 01.2013 - 04.2014
Bachelor of Arts - Public Administration
Upper Iowa University
Fort Polk, LA 08.2005 - 03.2007
Associate of Arts - Political Science And Foreign Language
Del Mar College
Corpus Christi, TX 09.2002 - 05.2005
Skills
Cross-functional communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 55 staff members.
- Collaborated with team of 5 in the development of Camp Zama Club and Bowling Center Major Construction Project.
- Resolved product issue through consumer testing.
- Cultivated and managed all aspects of human resources management (hiring, employee development, work assignments/schedules, discipline, counseling, and awards for both local nationals and NAF employees).
- Effectively established program objectives and developed strategies to achieve desired results, leading to improve mission readiness and program efficiencies.
- Documented an impressive $80K NIBD increase compared to FY21 through monitoring labor, expenses and successfully reducing other operating expenses.
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Additional Information
- Incentive Award Based on Performance Rating
- Employee of the Quarter Award
- Contracting Officer Representative
- Certifying Officer Legislation Training for Purchase Card Payments
- Action Officer Development Course
- CES Supervisory Development Course
- CES Basic, CES Advanced and Intermediate
Timeline
Business Manager (Club Operation)
Department of Defense
10.2021 - 09.2022
Business Manager (Bowling)
Department of Defense
05.2020 - 10.2021
Administrative Support Assistant
Department of Defense
07.2016 - 05.2020
Technology Lab Program Associate
Department of Defense
04.2014 - 07.2016
MBA - Business Administration
University of Phoenix
01.2013 - 04.2014
School Bus Monitor
Camp Zama
08.2012 - 04.2014
FRG Leader, Volunteer
Department of Defense
04.2011 - 07.2012
Bachelor of Arts - Public Administration
Upper Iowa University
08.2005 - 03.2007
Associate of Arts - Political Science And Foreign Language
Del Mar College
09.2002 - 05.2005
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