Bachelor of Computer Applications - Computer Applications Development
EIILM Kolkata
Kolkata, West Bengal08-2028
Supriya Mondal
Kolkata,13
Summary
Dedicated customer service professional with a strong emphasis on empathy and problem-solving, consistently delivering positive experiences and efficient issue resolution. Proven ability to enhance customer satisfaction and retention through effective communication and support strategies. Committed to advancing within a dynamic team environment while maintaining a client-focused approach.
Education
High School Diploma -
S.G.D Modern School
Chirkunda, Dhanbad03-2023
Skills
- Billing adjustments and refunds
- Investigate claims
- Problem-solving abilities
- Complaint handling
- Service level agreements
- Customer retention strategies
- Effective communication
- Account management
- Decision-making
- Analytical skills
- Time management
- [Language] fluency
- Customer data confidentiality
- Microsoft office
- Emotional intelligence
- Feedback collection
- Attention to detail
- Calm and professional under pressure
- Written communication
- Brand representation
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Bachelor of Computer Applications - Computer Applications Development
EIILM Kolkata
High School Diploma -
S.G.D Modern School
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